• Payment: We accept Paypal, Visa, MasterCard, American Express & Discover
  • Pricing: Prices on this website are subject to change without notice. ImmortalSouvenir.com is not responsible for any errors or omissions in it's content. If there is an incorrect price due to a typographical error on our website or incorrect information from our suppliers, ImmortalSouvenir.com has the right to refuse or cancel any order.
  • Cancellation: Purchaser has up to 48 hours to cancel order before the production process starts.
  • Returns: Our personalized porcelains are carefully inspected and well packaged before beeing shipped. If for any reasons you have received your porcelain with a defect on it, you must contact us within 7 days from delivery to discuss the situation.

    The customer must e-mail us at This email address is being protected from spambots. You need JavaScript enabled to view it. before returning the item. We may require that a photo be sent to us showing the defect on your porcelain.

    Unless you get from us an RMA (return merchandise authorization), all of our items are personalized, custom work and therefore cannot be returned or refunded.

    The Customer is responsible for return shipping charges.

    Any item damaged en route to destination can be returned and replaced as it was originally ordered. Please contact us immediately if you receive damaged items and send us a picture.

Privacy policy

Send us your photo to: This email address is being protected from spambots. You need JavaScript enabled to view it.
Or put it in mail and send it to us at the address provided in the contact section of the website.
Please don't forget to add your order number with your photo.
Thank you !

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